LumienHQ
Review Management

74% of customers ignore reviews
older than 3 months.

An unanswered review signals no one is home. A stale wall of old 5-stars does almost nothing for you. We keep your reviews fresh, answered, and working, every single one.

How we handle your reviews

Answered within 24 hours

Positive or negative, every review gets a reply within a day. Google reads response rate as a signal that someone is home.

Your brand voice, not a template

We document how you talk before we write a single reply. Every response sounds like you wrote it on a good day.

Not a $99 AI bot

Cheap tools paste the same three replies forever. Customers notice. We read the review and respond to what it actually says.

0% to 100%

Rock Springs Market sat at a 0% response rate for years. We took it to 100% in week one, then grew the gas station from 3 reviews to 27 in three weeks.

Read the full story

What you get by tier

Foundation

Every review answered within 24 hours, 100% coverage, your brand voice.

Authority

Everything in Foundation plus a review acquisition strategy and a 4-hour emergency response SLA.

Dominance

Everything in Authority plus proactive review velocity targets and reputation monitoring.

See where you rank today, free

Written report comparing you to your top 3 local competitors. No credit card. No sales pitch. Delivered in 48 hours.