Question 1

What is Google Business Profile management?

Accepted Answer

Ongoing management of your Google Search and Maps listing. Includes review responses within 24 hours, regular Google Posts to keep your profile active, and monthly tracking of views, calls, and clicks. Managed profiles rank higher in local search and receive more inbound calls than neglected ones.

Question 2

How long does it take to see results?

Accepted Answer

Most clients see measurable improvement within 30 days. Week one: review response rate reaches 100%. Months one to two: increased GBP views and inbound calls. Rock Springs Market in Smyrna, TN went from 3 reviews to 27 and 3.6 to 4.8 stars in the first 3 weeks of management.

Question 3

Can you guarantee my business ranks #1 in the local map pack?

Accepted Answer

No, and any agency promising a number one ranking is lying. Google controls the algorithm. No one buys an organic top slot. What we guarantee is execution: we eliminate the profile neglect that pushes your listing down. Real momentum shows in 30 to 60 days as review velocity and activity build.

Question 4

What is the 30-Day Visible Progress Guarantee?

Accepted Answer

The 30-Day Visible Progress Guarantee means that within your first 30 days, Lumien commits to three specific, measurable outcomes: 100% response rate on every new review, at least 2 Google Posts published, and your GBP Services section reviewed and updated. All three are entirely within our control. If any of these do not happen, you receive a full refund of your first month's fee with no questions asked.

Question 5

How is Lumien different from automated AI review tools?

Accepted Answer

Automated review tools at $99/month generate templated responses and generic activity. Lumien is AI-assisted and human-delivered: every review response is written in your brand voice and reviewed before sending. We also fix your profile errors, audit your competitors, and track your ranking. Automated tools do not do any of that.

Question 6

Do you respond to negative reviews?

Accepted Answer

Yes. Every review receives a response within 24 hours, positive or negative. BrightLocal data shows 45% of consumers say a thoughtful response to a negative review makes them more likely to visit that business. We never delete or dispute legitimate negative reviews.

Question 7

Which businesses do you work with?

Accepted Answer

We work with locally-owned businesses in Rutherford County, TN, including Smyrna, Murfreesboro, La Vergne, and surrounding areas. Clients include restaurants, salons, contractors, medical practices, auto shops, and retailers that rely on Google Maps to attract customers. We focus exclusively on Rutherford County.

Question 8

How much does it cost?

Accepted Answer

Plans start at $300/month with no setup fees. Foundation ($300/mo): 23-point GBP audit, review responses within 24 hours, 2 Google Posts per month, Services and Attributes optimization. Authority ($600/mo): adds Competitive Threat Map, rank tracking, and review acquisition strategy. Dominance ($1,200/mo): advanced local SEO, content calendar, and lead attribution.

Question 9

Do I have to share my Google login password?

Accepted Answer

Never. You grant us Manager access through Google's official agency dashboard. You stay Owner at all times. Your password is never requested or required. You can revoke our access completely with one click.

Question 10

What's included in the free GBP audit?

Accepted Answer

The free audit compares your Google Business Profile against your top three local competitors. We assess response rate, post frequency, photo quality, and category selection. You receive a written breakdown of what is costing you visibility. Delivered within 48 hours. No sales call required.

Everything you need to know

30-Day Visible
Progress Guarantee

See Where You Rank (Free)

Everything you need to know

30-Day VisibleProgress Guarantee

See Where You Rank (Free)

30-Day Visible
Progress Guarantee